At Pophub.com.au, we are committed to protecting your privacy, ensuring transparency in our booking policies, and providing support when unforeseen circumstances affect your pop-up experience. By accessing our website or engaging with our services, you consent to the terms outlined below.
1. Collection of Personal Information
We collect personal information when users voluntarily provide it, such as when filling out forms, registering for an account, or contacting us. This may include:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (e.g., credit card details)
- User preferences and interests
2. Use of Personal Information
We use the personal information collected for:
- Providing and personalizing our services
- Processing transactions and facilitating bookings
- Communicating with users and responding to inquiries
- Sending service updates and promotional materials
- Enhancing the user experience on our website
- Complying with legal and regulatory requirements
3. Booking Adjustments
We understand that unforeseen events, such as extreme weather conditions, may impact scheduled pop-ups. If your booking is affected, we offer the following options:
For Brands & Businesses:
- Rescheduling Assistance – We will work with landlords to secure alternative dates where possible.
- Flexible Adjustments – If your pop-up is postponed due to a major weather event, we may offer alternative locations or credits toward a future booking.
- Refund Policy – Refunds may be offered in line with individual landlord agreements.
For Landlords & Space Owners:
- Calendar Adjustments – Affected bookings will be removed or rescheduled as needed.
- Tenant Communication – We will liaise with tenants to coordinate solutions.
- Impact Assessment – In cases of property damage, we can assist in temporarily pausing your listing.
If your booking has been affected, please visit our Email Concierge for direct assistance.
4. Disclosure of Personal Information
We may share personal information under the following circumstances:
- With service providers and partners who assist in operating our website and delivering our services
- To comply with legal obligations or government requests
- To protect the rights, property, or safety of our users or others
5. Data Security
We implement appropriate security measures to protect the personal information we collect. However, no online data transmission is entirely secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use cookies and tracking technologies to enhance the user experience. Users may control cookie preferences via browser settings. Disabling cookies may impact site functionality.
7. Third-Party Links
Our website may include links to external websites. We are not responsible for their privacy practices or content and recommend reviewing their policies before sharing personal data.
8. Access & Correction of Personal Information
Users may request access to or corrections of their personal information by contacting us. Requests will be handled in accordance with privacy laws.
9. Changes to This Policy
We may update or modify this policy at any time. Changes take effect immediately upon posting. Please review this page periodically.
10. Contact Us
For any questions, concerns, or booking-related inquiries, please contact us at:
📧 Email: [email protected]
Effective Date: Updated on 8th March 2025